Identity Verification Processing

Incident Report for RouteOne

Resolved

This incident has been resolved.

Posted Apr 18, 2024 - 14:02 EDT

Investigating

We apologize for any inconvenience you are currently experiencing related to ID Verification (IDV) services. We are currently seeing issues with ID Verification being provided by a major credit bureau. The credit bureau and our RouteOne internal teams are diligently working to restore service to normal expectations. This Incident will be updated when more information is available, or the issue has been mitigated.

Posted Apr 18, 2024 - 12:32 EDT

This incident affected: Credit Bureau and ID Verification (NCC IDV).