All Systems Operational

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RouteOne System Infrastructure Operational
RouteOne Internal Systems ? Operational
Prod Dealer Site (routeone.net) ? Operational
Prod Web Services General ? Operational
RouteOne.com website ? Operational
Credit Application Processing (CAS) ? Operational
Prod Messaging Credit Application ? Operational
Contract Processing (eC) Operational
Prod FAX Service ? Operational
Prod DropZone ? Operational
Prod Batch Processing ? Operational
Prod eContract Package ? Operational
Prod Messaging eContracting ? Operational
Customer Quote Operational
Prod Customer Quote - Cash ? Operational
Prod Customer Quote - Finance ? Operational
Prod Customer Quote - Standard Lease ? Operational
Digital Retail Operational
Prod Online Credit Application ? Operational
Prod Payoff Quote ? Operational
Prod Reporting ? Operational
Credit Bureau and ID Verification Operational
ADP Credit Bureau Pulls ? Operational
Credco Credit Bureau Pulls ? Operational
Direct Access CB Pulls Operational
NCC Credit Bureau Pulls ? Operational
ODE/CBI/700 Credit Bureau Pulls ? Operational
NCC IDV ? Operational
ODE/CBI/700 Credit IDV ? Operational
Transunion IDV ? Operational
Menu / Aftermarket ? Operational
Prod MaximTrak Site (menu.maximtrak.com) ? Operational
Menu Calculations Operational
Create Deal Jacket and Aftermarket Rating ? Operational
Aftermarket Rating ? Operational
Aftermarket Products ? Operational
Pre-Production System Infrastructure ? Operational
RouteOne TESTINT Credit Application ? Operational
XRD Website URL Monitor - TESTINT ? Operational
Pre-Production Testing Operational
Finance Source Outage Notification Operational
Finance Source Outage Notification ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
WHCM #50136 RouteOne Maintenance May 19, 2024 03:00-08:00 EDT
RouteOne Maintenance Window Alert

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Posted on May 13, 2024 - 10:10 EDT
WHCM 45910 RouteOne Production Release 24.5.2 [Planned Build Event] May 22, 2024 03:00-08:00 EDT
RouteOne Maintenance Window Alert

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Posted on Dec 26, 2023 - 16:37 EST
WHCM 45911 RouteOne Production Release 24.6.1 [Planned Build Event] Jun 5, 2024 03:00-08:00 EDT
RouteOne Maintenance Window Alert

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Posted on Dec 26, 2023 - 16:38 EST
WHCM 45912 RouteOne Production Release 24.6.2 [Planned Build Event] Jun 20, 2024 03:00-08:00 EDT
RouteOne Maintenance Window Alert

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Posted on Dec 26, 2023 - 16:39 EST
WHCM 45913 RouteOne Production Release 24.7.1 [Planned Build Event] Jul 10, 2024 03:00-08:00 EDT
RouteOne Maintenance Window Alert

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Posted on Dec 26, 2023 - 16:40 EST
WHCM 45914 RouteOne Production Release 24.7.2 [Planned Build Event] Jul 24, 2024 03:00-08:00 EDT
RouteOne Maintenance Window Alert

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Posted on Dec 26, 2023 - 16:41 EST
WHCM 45915 RouteOne Production Release 24.8.1 [Planned Build Event] Aug 7, 2024 03:00-08:00 EDT
RouteOne Maintenance Window Alert

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Posted on Dec 26, 2023 - 16:42 EST
WHCM 45916 RouteOne Production Release 24.8.2 [Planned Build Event] Aug 21, 2024 03:00-08:00 EDT
RouteOne Maintenance Window Alert

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Posted on Dec 26, 2023 - 16:43 EST
WHCM 45917 RouteOne Production Release 24.9.1 [Planned Build Event] Sep 11, 2024 03:00-08:00 EDT
RouteOne Maintenance Window Alert

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Posted on Dec 26, 2023 - 16:43 EST
WHCM 45918 RouteOne Production Release 24.9.2 [Planned Build Event] Sep 25, 2024 03:00-08:00 EDT
RouteOne Maintenance Window Alert

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Posted on Dec 26, 2023 - 16:44 EST
WHCM 45919 RouteOne Production Release 24.10.1 [Planned Build Event] Oct 9, 2024 03:00-08:00 EDT
RouteOne Maintenance Window Alert

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Posted on Dec 26, 2023 - 16:46 EST
WHCM 45920 RouteOne Production Release 24.10.2 [Planned Build Event] Oct 23, 2024 03:00-08:00 EDT
RouteOne Maintenance Window Alert

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Posted on Dec 26, 2023 - 16:48 EST
WHCM 45921 RouteOne Production Release 24.11.1 [Planned Build Event] Nov 6, 2024 03:00-08:00 EST
RouteOne Maintenance Window Alert

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Posted on Dec 26, 2023 - 16:50 EST
WHCM 45922 RouteOne Production Release 24.11.2 [Planned Build Event] Nov 20, 2024 03:00-08:00 EST
RouteOne Maintenance Window Alert

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Posted on Dec 26, 2023 - 16:51 EST
WHCM 45923 RouteOne Production Release 24.12.1 [Planned Build Event] Dec 4, 2024 03:00-08:00 EST
RouteOne Maintenance Window Alert

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Posted on Dec 26, 2023 - 16:52 EST
WHCM 45924 RouteOne Production Release 24.12.2 [Planned Build Event] Dec 18, 2024 03:00-08:00 EST
RouteOne Maintenance Window Alert

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Posted on Dec 26, 2023 - 16:47 EST
Past Incidents
May 16, 2024

No incidents reported today.

May 15, 2024

No incidents reported.

May 14, 2024

No incidents reported.

May 13, 2024
WHCM #46070 RouteOne Maintenance
Completed - The scheduled maintenance has been completed.
May 13, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 03:00 EDT
Scheduled - RouteOne Maintenance Window Alert

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May 7, 16:42 EDT
May 12, 2024
WHCM #49219 RouteOne Maintenance
Completed - The scheduled maintenance has been completed.
May 12, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 03:00 EDT
Scheduled - RouteOne Maintenance Window Alert

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May 7, 16:37 EDT
May 11, 2024

No incidents reported.

May 10, 2024
WHCM #50085 RouteOne Maintenance
Completed - The scheduled maintenance has been completed.
May 10, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 03:00 EDT
Scheduled - RouteOne Maintenance Window Alert

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May 9, 14:28 EDT
May 9, 2024
WHCM #49810 RouteOne Maintenance
Completed - The scheduled maintenance has been completed.
May 9, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 03:00 EDT
Scheduled - RouteOne Maintenance Window Alert

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May 7, 16:36 EDT
May 8, 2024
NCC Credit Bureau Processing
Resolved - This incident has been resolved.
May 8, 10:02 EDT
Investigating - We apologize for any inconvenience you are currently experiencing related to Credit Bureau processing. We are currently seeing issues with credit bureau reports provided by a major credit bureau. The credit bureau and our RouteOne internal teams are diligently working to restore service to normal expectations. This Incident will be updated when more information is available or the issue has been mitigated.

RouteOne Internal Teams – internal communications related to this incident are available in the ITSM Communications area within Teams.

Nous nous excusons pour tout inconvénient que vous rencontrez actuellement lié au traitement de l’agence d’évaluation du crédit. Nous constatons actuellement des problèmes avec les rapports des agences d’évaluation du crédit fournis par une importante agence d’évaluation du crédit. L’agence d’évaluation du crédit et nos équipes internes de RouteOne travaillent avec diligence pour rétablir le service aux attentes normales. Cet incident sera mis à jour lorsque plus d’informations seront disponibles ou que le problème aura été atténué.

Équipes internes de RouteOne – les communications internes liées à cet incident sont disponibles dans la zone des communications ITSM au sein des équipes.
May 8, 09:47 EDT
WHCM 45909 RouteOne Production Release 24.5.1 [Planned Build Event]
Completed - The scheduled maintenance has been completed.
May 8, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 03:00 EDT
Scheduled - RouteOne Maintenance Window Alert

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Dec 26, 16:36 EST
May 7, 2024

No incidents reported.

May 6, 2024

No incidents reported.

May 5, 2024
NCC Credit Bureau Processing
Resolved - This incident has been resolved.
May 5, 13:33 EDT
Investigating - We apologize for any inconvenience you are currently experiencing related to Credit Bureau processing. We are currently seeing issues with credit bureau reports provided by a major credit bureau. The credit bureau and our RouteOne internal teams are diligently working to restore service to normal expectations. This Incident will be updated when more information is available or the issue has been mitigated.

RouteOne Internal Teams – internal communications related to this incident are available in the ITSM Communications area within Teams.

Nous nous excusons pour tout inconvénient que vous rencontrez actuellement lié au traitement de l’agence d’évaluation du crédit. Nous constatons actuellement des problèmes avec les rapports des agences d’évaluation du crédit fournis par une importante agence d’évaluation du crédit. L’agence d’évaluation du crédit et nos équipes internes de RouteOne travaillent avec diligence pour rétablir le service aux attentes normales. Cet incident sera mis à jour lorsque plus d’informations seront disponibles ou que le problème aura été atténué.

Équipes internes de RouteOne – les communications internes liées à cet incident sont disponibles dans la zone des communications ITSM au sein des équipes.
May 5, 13:02 EDT
700 Credit and ODE Credit Bureau Processing
Resolved - This incident has been resolved.
May 5, 13:32 EDT
Investigating - We apologize for any inconvenience you are currently experiencing related to Credit Bureau processing. We are currently seeing issues with credit bureau reports provided by a major credit bureau. The credit bureau and our RouteOne internal teams are diligently working to restore service to normal expectations. This Incident will be updated when more information is available or the issue has been mitigated.

RouteOne Internal Teams – internal communications related to this incident are available in the ITSM Communications area within Teams.

Nous nous excusons pour tout inconvénient que vous rencontrez actuellement lié au traitement de l’agence d’évaluation du crédit. Nous constatons actuellement des problèmes avec les rapports des agences d’évaluation du crédit fournis par une importante agence d’évaluation du crédit. L’agence d’évaluation du crédit et nos équipes internes de RouteOne travaillent avec diligence pour rétablir le service aux attentes normales. Cet incident sera mis à jour lorsque plus d’informations seront disponibles ou que le problème aura été atténué.

Équipes internes de RouteOne – les communications internes liées à cet incident sont disponibles dans la zone des communications ITSM au sein des équipes.
May 5, 13:02 EDT
WHCM #46068 RouteOne Maintenance
Completed - The scheduled maintenance has been completed.
May 5, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 03:00 EDT
Scheduled - RouteOne Maintenance Window Alert

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Apr 29, 09:11 EDT
May 4, 2024
eCore Servers impacted, Signature delays
Resolved - This incident has been resolved.
May 4, 17:38 EDT
Investigating - We apologize for any inconvenience you are currently experiencing related to eContracting or eSigning. We are currently seeing some issues with eContracting transactions, including signature application to contracts. Our RouteOne internal team is diligently working to restore service to normal expectations. This Incident will be updated when more information is available, or the issue has been mitigated.

RouteOne Internal Teams – internal communications related to this incident are available in the ITSM Communications area within Teams.

Nous nous excusons pour tout inconvénient que vous rencontrez actuellement lié à l’eContracting ou à l’eSigning. Nous constatons actuellement des problèmes avec les transactions de contrats électroniques, y compris l’application de signature aux contrats. Notre équipe interne De RouteOne travaille avec diligence pour rétablir le service aux attentes normales. Cet incident sera mis à jour lorsque plus d’informations seront disponibles ou que le problème aura été atténué.

Équipes internes de RouteOne – les communications internes liées à cet incident sont disponibles dans la zone des communications ITSM au sein des équipes.
May 4, 17:27 EDT
eCore Servers impacted, Signature delays
Resolved - This incident has been resolved.
May 4, 17:18 EDT
Investigating - We apologize for any inconvenience you are currently experiencing related to eContracting or eSigning. We are currently seeing some issues with eContracting transactions, including signature application to contracts. Our RouteOne internal team is diligently working to restore service to normal expectations. This Incident will be updated when more information is available, or the issue has been mitigated.

RouteOne Internal Teams – internal communications related to this incident are available in the ITSM Communications area within Teams.

Nous nous excusons pour tout inconvénient que vous rencontrez actuellement lié à l’eContracting ou à l’eSigning. Nous constatons actuellement des problèmes avec les transactions de contrats électroniques, y compris l’application de signature aux contrats. Notre équipe interne De RouteOne travaille avec diligence pour rétablir le service aux attentes normales. Cet incident sera mis à jour lorsque plus d’informations seront disponibles ou que le problème aura été atténué.

Équipes internes de RouteOne – les communications internes liées à cet incident sont disponibles dans la zone des communications ITSM au sein des équipes.
May 4, 17:11 EDT
May 3, 2024

No incidents reported.

May 2, 2024

No incidents reported.

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